Junior Solutions Engineer – Full Time

# of Openings: 1

Classification: Non-Exempt

Location: San Antonio, Texas 78219

Job Description:

Responsible for assisting with diverse technical deliverables includes: pre-sales support, developing Scope of Work (SOW) documents, software installations, database configurations; and ongoing support for Document Content Management (ECM) platforms and Business Process Automations.

This position also supports workstations, laptops, networks, web sites, firewalls and office technologiesfor clients and internally; as well as the ability to learn how to effectively define, estimate, track and implement technical deliverables for multiple client implementations. Solutions Engineer must display and perform with above average communication skills. Experience dealing with key clients, time-pressured users and executive management.

Duties and Responsibilities:

  • Assist Sales Representative team members with pre-sales support including preparing Statement of Work.
  • Install software for existing and new customers.
  • Configure database for existing and new customers.
  • Support workstations, laptops, networks, websites, firewalls, office technology, etc. internally.
  • Ability to learn how to effectively define, estimate, track and implement technical deliverables for multiple and simultaneous client implementations in a timely manner.
  • Provide customer service during and after support via phone, email, and/or in person.
  • Effectively communicate with key customers, time – pressured users and executive management.
  • Perform other day to day related duties as required.Qualifications
  • 4-year Degree in MIS or Computer Science is preferred but not mandatory for the individual with significant experience in IT.
  • MSCE (will consider MCPs) – Certification Preferred
  • Travel Required – Occasional, commute from centrally located San Antonio Texas office.
  • Foundational Technical Skills (2 or more)
    • 1+ years administration of windows servers, networks (hardware and software)
    • 1+ years administration of windows databases, internet sites and enterprise applications
    • 1+ years project management on system implementations or 3 years technical manager
    • 1+ years .NET / SQL programming experience
  • EMC Documentum – Kofax, Cardiff, Captiva Software, Digitech, etc.

 

Interested applicants can fax resume toll free 1-888-371-3682 or email Melissa.ramirez@caso.com or Anamarie.faz@caso.com